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Printyo
A complete printing solutions in Australia
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03 8657 9428
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General Faqs
FAQ
How do I place an order ?
You can place an order by selecting the product you want, select artwork option ( if applicable ) , and then proceeding to checkout.
What payment methods do you accept?
We accept major credit cards including Amex, PayPal, and AfterPay
How can I track my order?
You can track your order through the link provided in your confirmation email or by emailing us at
[email protected]
What is your turnaround time?
Turnaround time varies by product and quantity. Typically, orders are processed and shipped within 1-5 business days
Can I make changes to my order after it has been placed?
Once an order is in production, changes cannot be made. Please review your order carefully before submission.
What file formats do you accept for uploads?
We accept EPS, JPEG, PNG, PDF, AI, and PSD file formats. Ensure your files are high-resolution for the best print quality.
Do you offer design services?
Yes, we offer professional design services to help you create custom products.
What is your return policy?
We guarantee the quality of our products. If you are not satisfied, please contact our customer service for assistance with returns or exchanges.
Do you offer bulk order discounts?
Yes, we offer discounts for bulk orders. Contact our customer service for more information.
How can I contact customer support?
You can contact our customer support team via email, phone, or live chat. Details are available on our contact page
Can you match exact colors?
While technology has improved, slight variations in color can occur due to different monitor settings.
What if the colors don’t match my expectations?
Exact color match cannot be guaranteed due to differences in camera, monitor, and printer calibrations.
What is a proof and why is it necessary?
A proof is a sample copy for visual inspection to ensure color and layout accuracy. We provide digital proof free of charge and can also provide physical sample on request at extra cost.
Can I see a proof before paying?
Yes, proof previews are provided free of charge with all orders.
Can I change or cancel my order?
Once digital proof is approved, orders cannot be changed or cancelled as they go into production immediately.
What is your guarantee and return policy?
We guarantee our products to be free of manufacturing errors. Returns are accepted only for defects, within 30 days of receipt.
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